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    Stellantis &You UK Cookies Policy

    When you access our website Stellantis &You UK (our “Site”), we will use cookies and other similar technologies that might store or access information on your device. 

    If you have any questions about this Cookie Policy, you contact us directly here

    You should read this Cookie Policy carefully before using this website to make sure you understand how we use cookies and how you can manage your preferences. 

    1. What is a "Cookie"?

    A "cookie" is a text file that is stored on your device (computer, smartphone, tablet, etc.) by your browser when you visit this Site. 

    Some cookies are important for the functionality of the Site and are automatically set by us when users visit it. Other cookies enable us to offer users the services and functions that best meet their needs and to adapt our service for you so that the website can be used quickly and easily.

    2. How will you be informed?

    Excluding necessary cookies, you have the right to decide whether to accept or decline cookies. We will not set any functional, analytical or performance cookies unless you enable them. Regardless of your location, you can amend your cookie preferences at any time, even if you initially accepted or rejected all or certain cookies. 

    You can also set or amend your web browser controls to accept or refuse cookies. To find out more visit www.aboutcookies.org or www.allaboutcookies.org 

    The individual cookies we use on our Site are described below.

    3. Cookies we use on our Site

    We use the following types of cookies on our Site:

    • Necessary Cookies: These cookies are required to enable the basic features on our Site, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data.
    • Functional Cookies: These cookies help perform certain functionalities like sharing the content of the website on social media platform, collecting feedback, and other third-party features.
    • Analytical Cookies: These cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.
    • Marketing Cookies: These cookies are used to track visitor’s online behaviour for marketing and advertising purposes. These cookies collect data including browsing history, clicked ads, time spent on specific pages and user preferences. The aim of this cookie is to deliver personalised advertisements and improve the effectiveness of marketing campaigns.

     

    ​​​​​​​4.1 Necessary Cookies

    A description of the Necessary Cookies used on our Site can be found below:

    Cookie

    Provider

    Description

    Duration

    XSRF-TOKEN

    Laravel

    The XSRF-TOKEN cookie is used by Laravel for Cross-Site Request Forgery (CSRF) protection. It helps ensure that requests made to a web application originate from authenticated users and not malicious third parties.

    24 Hours

    laravel_session

    Laravel

    he laravel_session cookie is used by Laravel, a PHP framework, to manage user sessions. It helps the application identify a user's session across multiple requests and is typically used for authentication, user preferences, and maintaining stateful interactions.

    24 Hours

    __stripe_mid

    Stripe

    The __stripe_mid cookie is set by Stripe, a payment processing service. It is a session-based, first-party cookie used for fraud prevention and security when processing online payments. Specifically, it helps Stripe identify and distinguish users to prevent fraudulent transactions.

    Session

     

    4.2 Functional Cookies

    A description of the Functional Cookies used on our Site can be found below:

    Cookie

    Provider

    Description

    Duration

    LPSID-34811337

    Live Person

    Tracks a user's session to enable live chat functionality and maintain conversation continuity.

    Session

    LPVID

    Live Person

    Identifies a visitor across multiple visits to maintain chat history and improve customer interactions.

    5 Hours

    APISID, SAPISID, SSID

    Google

    Store user preferences and security settings for Google services.

    24 Months

    HSID

    Google

    Stores encrypted records of a user’s Google account ID and login time to prevent fraudulent use of login credentials.

    24 Months

    SID

    Google

    Contains encrypted user authentication information and helps with security features like preventing attacks.

    24 Months

    SIDCC

    Google

    A security cookie used to protect user data from unauthorised access.

    12 Months

    NID

    Google

    Stores user preferences and personalizes ads on Google properties like Google Search.

    6 Months

    HSID

    Youtube

    This is a Google cookie used for security purposes to prevent fraud and protect user data. It helps in storing information about the user's session and their preferences.

    24 Months

    SSID

    Google

    This cookie is another Google cookie that is used for user authentication and maintaining the session. It stores some preferences and information regarding the user.

    24 Months

     

    4.3 Analytical Cookies

    A description of the Analytical Cookies used on our Site can be found below:

    Cookie

    Provider

    Description

    Duration

    IDE

    Google

    Used by Google DoubleClick to track and serve targeted ads across different websites.

    12 Months

    _gid

    Google

    Stores and updates a unique user ID to track user interactions on a website for Google Analytics.

    24 Hours

    hjSessionUser

    Hotjar

    Hotjar - Stores a unique user ID for tracking user visits across multiple sessions.

    12 Months

    hjSession

    Hotjar

    Hotjar - Stores data about the current session to ensure actions in a single visit are attributed correctly.

    30 Minutes

    _hjIncludedInPageviewSample

    Hotjar

    Hotjar - Determines if a user is included in the sample for page analytics.

    2 Minutes

    _hjIncludedInSessionSample

    Hotjar

    Hotjar - Determines if a user is included in the session recording sample.

    2 Minutes

    _hjFirstSeen

    Hotjar

    Hotjar - Identifies a new user’s first session.

    Session

    _hjAbsoluteSessionInProgress

    Hotjar

    Hotjar - Detects the start of a user’s session for session tracking.

    30 minutes

    _uetvid

    Microsoft

    This cookie is used by Microsoft Bing Ads (Universal Event Tracking - UET). It helps track visitor behavior on the website and measure ad performance. It’s often used for conversion tracking and remarketing purposes.

     

    _gat_UA-3577696-1

    Google

    This cookie is used by Google Analytics to throttle the request rate, limiting the collection of data on high-traffic sites. The "UA-3577696-1" is a tracking ID that corresponds to a specific Google Analytics account, used to distinguish traffic sources for better analysis.

    Session

    _ga_00024324B0

    Google

    This is a cookie set by Google Analytics, and it is used to distinguish users. The "00024324B0" part of the cookie is specific to your website's Google Analytics property and helps in tracking user sessions.

    24 Months

    _ga

    Google

    This is the primary Google Analytics cookie used to identify individual users across sessions. It helps Google Analytics track users' behavior across different pages of a website to generate detailed analytics reports.

    24 Months

    _gcl_au

    Google

    This cookie is used by Google AdSense and Google AdWords (Google Ads) to store and track conversions. It helps measure the effectiveness of ad campaigns and track user interactions with ads.

    3 Months

    _gid

    Google

    This cookie is also set by Google Analytics and is used to distinguish users, but unlike the _ga cookie, it has a shorter lifespan. It tracks user interactions on the site and helps in session management.

    24 Hours

     

    4.4. Marketing Cookies

    A description of the Marketing Cookies used on our Site can be found below:

    Cookie

    Provider

    Description

    Duration

    LOGIN_INFO

    Youtube

    This cookie is typically used by Google to store information related to the user's login session. It helps keep the user logged in across different pages or sessions.

    24 Months

    SID

    Google

    This cookie is used by Google to store user-specific information and preferences. It helps in maintaining user login sessions and preferences.

    24 Months

    fs_uid

    Brevo

    To identify unique users. It helps with tracking user sessions and interactions, providing insights into user behavior.

    12 Months

    keen_anonymous_id

    Brevo

    Collecting and analyzing event data. The cookie stores an anonymous ID for tracking users' actions and interactions across the site.

    12 Months

    uuid

    Brevo

    This cookie typically stores a unique user ID assigned to a visitor, helping websites identify and track users across sessions. It is often used for analytics and personalization.

    12 Months

    sib_cuid

    Brevo

    Stores a unique identifier for anonymous visitors and helps with sending targeted messages or tracking user behavior on the website.

    12 Months

    __Secure-1PAPISID

     __Secure-1PSID

     __Secure-1PSIDCC

     __Secure-1PSIDTS

    Google

    Used for security and targeting purposes to deliver personalised ads.

    24 Months

    _Secure-3PAPISID

     __Secure-3PSID

     __Secure-3PSIDCC

     __Secure-3PSIDTS

    Google

    Builds a profile of website visitors’ interests to display relevant ads.

    24 Months

    __Secure-ENID

    Google

    Helps with secure login authentication and personalising Google ads.

    13 Months

    _gcl_au

    Google

    Used by Google AdSense to experiment with ad efficiency across websites using their services.

    3 Months

     

    5. Changes to this Cookie Policy

    Any future changes to our cookie policy will be posted on this Site. We recommend that you check it regularly for updates or changes. In the event of significant changes, we will inform you and, if necessary, obtain your consent.

    6. Contact

    If you have any questions about this Cookie Policy, you can contact us here.